I had never met my agent prior to working together. He was actually referred by a local, mutual friend, that I highly respected the opinion of. As soon as we met him, we knew this was going to be a very great relationship and experience as he is so genuine and patient. You know the minute you meet a Nichols agent, that you are working with someone you can trust and he has YOUR best interests at heart. 5 stars all the way in our book!